To consult, serve and prescribe Aesop products to new and existing customers. Ensuring the highest level of service is provided to customers, the role contributes to maximising sales and financial growth. All decisions and actions are made in line with company procedures and guidelines.
This role is at the Self leadership level, which refers to contributors who deliver service and support directly to internal and external clients. The critical Aesop Capabilities for this role are (in order of priority):
- Client focus
Ensuring internal and external client needs are considered when making decisions.
- Building partnerships
Building and maintaining the relationships needed to achieve results.
Taking accountability for achieving goals, and tenaciously completing work of consistent excellence.
Sales and Financial Management
Follow directions on managing controllable expenses
Assist the Store/Counter Manager with cash handling and manage the banking in an appropriate and responsible manner
Escalate any issues within store / counter to Store Manager (e.g., maintenance, cleaning, OH&S)
Identify improvements and/or modifications to processes and systems, and discuss with Store Manager
Opening and closing responsibilities
Be conscious of stock loss, following directions on preventing shrinkage and escalating any issues
Assist with store stocktakes, as required
Contribute to store sales
Understand store sales budget and performance against KPIs
Support initiatives to improve product performance and return on floor space
Customer Experience and Brand Management
Ensure the Aesop approach to customer service and consultations is upheld and demonstrated
Resolve customer complaints in a timely and effective manner, escalating any issues to the Store Manager
Stand for extended periods of time and undertake some lifting of up to 15kg
Be aware of marketing and promotional initiatives
Support shopping events
Assist Store Manager with maintaining relationships within local community
Adhere to standards for store and product presentation
Understand and meet Aesop’s dress and grooming standards
Self-Leadership and Development
Recruitment and Induction
Proactively complete induction
Actively network and identify potential candidates
Prepare for and participate in bi-annual Development Conversations
Seek out feedback on performance
Training and Coaching
Actively participate in training
Contribute to a positive and harmonious work environment that encourages retention
Participate in social events
Communication and Administration
Maintain effective, regular and Aesop appropriate communication with colleagues
Attend and participate in forums and meetings
Read and action all communications in a timely manner
Complete all delegated administrative tasks in an accurate and timely manner
Maintain proficient computer skills and program knowledge
GENERAL WORKPLACE ETIQUETTE
Team Involvement and Support
Assist in maintaining harmonious workplace relationships by openly and effectively communicating with other employees
Be an active team member by demonstrating a willingness to help and support others
Work in a cooperative manner with all other employees
Adhere to the Equal Opportunity policy of the company
Health and Safety
Ensure that full care is taken in the performance of all duties in order to protect the health and safety of oneself, fellow employees, visitors and consultants
Adhere to the Occupational Health and Safety policy of the company
We take every opportunity to work together in an environment of mutual trust, candour and honesty. We believe that the best and most creative ideas are arrived at and accomplished collectively, with personal and cultural differences celebrated and fostered.
We embrace all creative possibilities and challenges, particularly those that arise in times of change and evolution. We have a strong desire to learn more, aim higher and examine more keenly, with a love of the unusual and interesting. We explore ideas and have a thirst for deeper understanding through constructive debate.
We go beyond what is expected, seeking to have a broader and longer lasting impact and producing outcomes of impeccable quality. We are unremitting in the pursuit of excellence; attention to detail and quality permeate every aspect of our working day.
We apply energy and enthusiasm to all our activities and express passion in our working life. We have the strength to bounce back from setbacks and continue in our enthusiastic pursuit of creative endeavours.
We hold fast to an unwavering moral compass predicated on honesty, effort and quality. Integrity, principles and ethics matter to us, and resonate within every decision we make.