Floor Leader

Posted June 17, 2022  |  Allbirds

Who are we looking for? 
The Floor Lead’s core purpose is to deliver an exceptional customer experience and execute daily operations within the store.

What does the job entail?
Delivering and executing on three primary focus areas: Customer Experience, Operational Excellence, and People Management.

Customers:

  • Provide all customers with a high quality personalized in-store experience, upholding the standards set forth in our Retail Woolbook and Customer Journey. 
  • Foster high quality customer service across the team by modeling our standards and providing ambassadors with on-the-floor direction and coaching.
  • Successfully communicate with and serve a diverse range of customers with different needs and approach preferences. 

Operations:

  • Maintain store appearance, cleanliness, and organization, requesting for maintenance as needed.
  • Uphold proper visual merchandising standards on the retail floor and windows.
  • Monitor stock levels, fill shelves, and ensure all available product is visible on the floor.
  • Cashier and resolve point of sale discrepancies. 
  • Delegate tasks to ambassadors to ensure productivity and that shift goals are met.
  • Constantly strive to better the in-store experience for both customers and your teammates.

People:

  • Ensure all team members understand the goals for their shift and support them in achieving them.  
  • Model honest and effective communication when delivering and receiving feedback.
  • Promote a respectful and productive team culture by helping to de-escalate and resolve conflict when necessary.

Contact Information