Who are we looking for?
The Retail Ambassador’s core purpose is to deliver an exceptional customer experience through quality, personalized engagement. Retail ambassadors contribute to Allbirds’s culture by being team-oriented, accountable, and focused on continuous learning.
What does the job entail?
Delivering and executing on three primary focus areas: Customer Experience, Daily Operations, and Teamwork.
- Provide all customers with a high quality and personalized in-store experience.
- Meet the standards set forth in our Retail Woolbook and Customer Journey even when serving multiple people and multi-tasking.
- Strive to be a product-knowledge expert who can communicate passionately about our brand and products.
- Build strong relationships with customers.
- Actively contribute to the store’s sales and NPS goals.
- Maintain store appearance, cleanliness, and organization.
- Operate our point-of-sale system once trained.
- Execute on inventory and merchandising duties.
- Perform daily operational tasks as delegated by the store leadership team.
- Commit to learning by asking questions and actively seeking to grow and develop new skills.
- Be reliable and punctual.
- Work collaboratively to achieve shared goals.
- Practice respectful, honest, and effective communication.
- Cultivate a positive attitude and support your teammates.