Retail Ambassador

Who are we looking for? 
The Retail Ambassador’s core purpose is to deliver an exceptional customer experience through quality, personalized engagement. Retail ambassadors contribute to Allbirds’s culture by being team-oriented, accountable, and focused on continuous learning.

What does the job entail?
Delivering and executing on three primary focus areas: Customer Experience, Daily Operations, and Teamwork.

Customers:

• Provide all customers with a high quality and personalized in-store experience.
• Meet the standards set forth in our Retail Woolbook and Customer Journey even when serving multiple people and multi-tasking.
• Strive to be a product-knowledge expert who can communicate passionately about our brand and products.
• Build strong relationships with customers.
• Actively contribute to the store’s sales and NPS goals.

Operations:

• Maintain store appearance, cleanliness, and organization.
• Operate our point-of-sale system once trained.
• Execute on inventory and merchandising duties.
• Perform daily operational tasks as delegated by the store leadership team.
• Commit to learning by asking questions and actively seeking to grow and develop new skills. 

Team:

• Be reliable and punctual. 
• Work collaboratively to achieve shared goals.
• Practice respectful, honest, and effective communication. 
• Cultivate a positive attitude and support your teammates.