Warby Parker is searching for an Optical Supervisor to join our growing team of in-house optical professionals. In this role, you'll rely on your optical prowess, friendly demeanor, and product expertise to create incredible customer experiences. Whether you're helping longtime WarbyParker fans or first-time wearers, you'll leave them excited and confident about our glasses. (Our frames are really special, after all. Take a peek at how our glasses are made.) Acting as a keyholder to the store, you'll help open and close up shop as well as maintain internal operations. As a leader of the team, you'll foster an upbeat and productive work environment for the opticians and retail advisors. Our ideal candidate is an energetic self-starter and a lifelong learner who's eager to help Warby Parker grow.
Sound like your cup of tea? Read on!
What you'll do
Optical duties
● Work directly with customers to help meet all of their eyewear needs
● Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy
● Check that our finished eyewear meets our optical standards, as well as customer requirements and requests
● Use your expertise to explain prescription terminology and product offerings to customers
Leadership responsibilities
● Set your store up for success each day by ensuring that all operational, service, and staff zoning procedures are executed to Warby Parker standards
● Drive the store vision and sales by providing above-and-beyond service on the floor and acting as the main contact for customer and operational questions
● Work with store management to lead and mentor the Optical team, including participants of our Optician Apprentice Program, and exemplify what great service looks like
● Help maintain general store systems, inventory databases, and business operations
● Foster and support a productive, positive employee culture in your store
Who you are
● A licensed dispensing optician in states that require a license or an ABO-certified optician in non-licensing states, with 2+ years of experience, including supervisor responsibilities
● Passionate about the eyewear and retail industries
● A clear, effective, and professional communicator-you can break down technical terms for customers to easily understand
● Dedicated to going above-and-beyond to make customers (and your teammates!) happy
● An energetic, positive team player who's able to adapt in a fast-paced, ever-changing work environment
● Extremely detail-oriented, cool under pressure, and capable of juggling a wide range of responsibilities
● Open-minded-you're constantly learning and challenging what you know
● Someone who takes your work very seriously, but not yourself
● Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)
